Privacy policy

1. INTRODUCTION

This website is operated by CosmicAbyssStudio LLC (“CosmicAbyssStudio,” “we,” “us,” or “our”).

This Privacy Policy describes how we collect, use, store, process, disclose, and protect your personal information when you access, browse, interact with, or make a purchase from COSMIC ABYSS STUDIO (collectively, the “Service”).

Our online store is hosted and powered by Shopify, which provides us with the e-commerce platform and related technologies necessary to operate the Service.

By accessing or using the Service, you acknowledge that your personal information may be collected, processed, and disclosed as described in this Privacy Policy.

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with the Service, we may collect or process the following categories of personal information:

Contact Information

Including your name, billing address, shipping address, phone number, and email address.

Payment Information

Payment-related information processed securely through third-party payment providers such as Shopify Payments or Stripe. We do not directly store complete payment card numbers on our own servers.

Order & Account Information

Including products viewed, shopping cart activity, order history, account preferences, usernames, customer support interactions, and account-related settings.

Device & Usage Information

Including your IP address, browser type, device identifiers, operating system, website interaction data, and information collected automatically through cookies, analytics tools, pixels, or similar technologies.

Communications

Information you provide when contacting us through email, customer support forms, social media, or other communication channels.

3. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

Order Fulfillment & Service Operations

To process payments, manage orders, arrange international shipping from our Taiwan production studio, provide order confirmations and tracking updates, facilitate returns or exchanges, and otherwise operate the Service.

Customer Support & Communications

To respond to inquiries, provide customer support, communicate regarding orders or account activity, and maintain ongoing customer relationships.

Security & Fraud Prevention

To detect, investigate, prevent, and respond to fraudulent transactions, unauthorized access, abuse of the Service, security incidents, or other malicious or illegal activities.

Marketing & Advertising

To send promotional communications, newsletters, product announcements, and marketing content, and to personalize advertisements or recommendations based on your interactions with the Service.

Legal Compliance

To comply with applicable laws, regulations, legal obligations, lawful requests, dispute resolution processes, or enforcement of our Terms of Service and policies.

4. DISCLOSURE TO THIRD PARTIES & SHOPIFY

We may disclose your personal information to trusted third parties and service providers that assist us in operating the Service, fulfilling orders, processing transactions, improving customer experience, or complying with legal obligations.

Shopify

Our online store is hosted and powered by Shopify, which provides the e-commerce infrastructure, checkout system, analytics, and related technologies necessary to operate the Service.

Payment Providers

Secure third-party payment processors, including Shopify Payments and Stripe, process payment transactions on our behalf. We do not directly store complete payment card numbers on our own servers.

Logistics & Fulfillment Partners

International and domestic shipping providers, including Chunghwa Post, EMS, USPS, and related logistics carriers, may process shipping and delivery information necessary to fulfill orders shipped from Taiwan.

Analytics & Marketing Partners

We may work with analytics providers, advertising partners, or similar third-party services to help improve website functionality, measure traffic, personalize advertising, and optimize customer experience.

We may also disclose information where required by applicable law, legal process, or to protect our legal rights, customers, or the security of the Service.

5. INTERNATIONAL TRANSFERS & DATA RETENTION

As a United States registered LLC with production and fulfillment operations based in Taiwan, your personal information may be transferred to, stored, or processed in jurisdictions outside your country of residence, including the United States and Taiwan.

By using the Service, you acknowledge that data protection laws in these jurisdictions may differ from those in your country of residence.

We retain personal information only for as long as reasonably necessary to provide the Service, fulfill orders, maintain business and accounting records, resolve disputes, prevent fraud, enforce our agreements, and comply with applicable legal obligations.

We implement commercially reasonable safeguards designed to protect personal information during storage and processing; however, no method of electronic storage or transmission can be guaranteed to be completely secure.

6. YOUR RIGHTS & CHILDREN'S DATA

Depending on your jurisdiction and applicable privacy laws (including, where applicable, the GDPR or CCPA/CPRA), you may have certain rights regarding your personal information, including the right to request access to, correction of, deletion of, or portability of your personal data, as well as the right to opt out of certain targeted advertising or marketing activities.

To exercise any applicable privacy rights or submit a privacy-related request, please contact us using the information provided below.

Our Service is not directed toward children or individuals under the age of majority in their jurisdiction, and we do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information, please contact us so we may take appropriate action.

7. CONTACT INFORMATION

If you have questions regarding this Privacy Policy, our privacy practices, or wish to exercise any applicable privacy rights, please contact us using the information below:

  • Legal Business Entity: CosmicAbyssStudio LLC

  • Customer Support Email: hello@cosmicabyssstudio.com

  • Registered Jurisdiction: Wyoming, United States

  • Production & Fulfillment Operations: Taiwan